Understanding the factors affecting conflict between managersand healthcare providers in UAE hospitals: A case study fromthe perspectives of nurses, pharmacists, and physicians
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Keywords
conflict, satisfaction, workload, physicians, pharmacists, nurses and healthcare provider
Abstract
Background: To provide high-quality care, it is necessary to minimize conflict and other negative effects on the health team’s environment. Providing healthcare services necessitates the collaboration of numerous teams of nurses, surgeons, physicians, and pharmacists, and addressing challenges takes time. Regardless of the case, it is a critical responsibility for physician leaders. At any point, conflicts between medical staff members can erupt into violence or a lawsuit. Objectives: Identifying and analyzing factors that contribute to conflict between healthcare providers and managers in UAE hospitals. Methods and Materials: As part of the qualitative technique utilized in this study, face-to-face interviews were done. Just two public hospitals were chosen, with a sample size of 30 participants (ten nurses, ten pharmacists, and ten doctors) in two public hospitals. Result: In the examined hospitals, three important reasons were identified as a conflict between medical staff members: organizational factors, a lack of satisfaction, and workload. Conclusion: This study attempted to provide an in-depth understanding of the factors influencing the relationship between hospital managers and healthcare providers. This study investigated the elements that influence conflict in hospitals, as well as the reasons for and forms of workplace conflicts. These problems not only endanger patients and the quality of services they receive, but they also have an impact on leadership and managerial qualities.
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