Self-reported and actual involvement of community pharmacists in patient counseling: a cross-sectional and simulated patient study in Gondar, Ethiopia

  • Abdrrahman S. Surur
  • Eyob Getachew
  • Ebsa Teressa
  • Bisrat Hailemeskel
  • Nurahmed S. Getaw
  • Daniel A. Erku

Abstract

Background: Community pharmacists play a crucial role in reducing medication related health problems and improving the patient’s overall wellbeing. Evidence suggests that community pharmacist led counseling services result in a better clinical and self-reported outcome, including a higher level of satisfaction and quality of life.

Objective: This study aims to document self-reported and actual levels of community pharmacists’ involvement in the provision of patient counseling and barriers that limit their involvement in such services.

Methods: Simulated patient visits and a cross-sectional survey of community pharmacists were employed in Gondar town, Ethiopia between March 15 and May 15, 2016 to observe actual counseling practices and to assess their reported counseling practices respectively. Four different scenarios were developed for the simulated patient visit. A well designed questionnaire and an assessment form were used for the survey and simulated patient visit.

Results: In the cross-sectional survey, 84 pharmacists were approached and 78 agreed to participate (92.8 % response rate). Of the respondents, 96.1% agreed/strongly agreed that patient counseling is important and 69.3% strongly agreed that patient counseling should be a professional duty. The most frequent information provided to patients were dosing schedule of drugs, how to take medication, and drug-food interaction. Majority of community pharmacists either strongly agreed (42.1%) or agreed (51.3%) that patients are comfortable towards their counseling practice. A total of 48 simulated visits were conducted and a medicine was dispensed in all visits. In all four scenarios, dosage schedule (100%), how to take medication (97.6%) and drug-food interaction (69.1%) were the most common type of information provided while what to do when dose is missed (100%), contraindication (95.2%) and the importance of compliance or adherence (92.9%) were the most commonly ignored types of information.

Conclusions: The present study emphasizes the existing gap in self-reported and actual counseling practices by community pharmacist in Gondar town, Ethiopia. Hence, the ministry of health, local health policy makers and other stakeholders should collaborate to design interventions to improve community pharmacists’ dispensing and counseling practice.

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Author Biographies

Abdrrahman S. Surur

B.Pharm, MSc, Assistant Professor,

Department of Pharmaceutical Chemistry, School of Pharmacy, College of Medicine and Health Sciences, University of Gondar, Gondar, Ethiopia

Eyob Getachew

B.Pharm

Assistant Lecturer

Department of Pharmacology, School of Pharmacy, College of Medicine and Health Sciences, University of Gondar, Gondar, Ethiopia

Ebsa Teressa
B.Pharm

Assistant Lecturer

Department of clinical pharmacy, School of Pharmacy, College of Medicine and Health Sciences, University of Gondar, Gondar, Ethiopia
Bisrat Hailemeskel

M.S, Pharm.D., RPh.,

Associate Professor

College of Pharmacy, HOWARD UNIVERSITY

Nurahmed S. Getaw

B.Pharm, MSc

Senior Lecturer

Department of Pharmaceutical Chemistry, School of Pharmacy, College of Medicine and Health Sciences, University of Gondar, Gondar, Ethiopia

Daniel A. Erku

B.Pharm,

Lecturer,

Department of Pharmacy Practice, School of Pharmacy, College of Medicine and Health Sciences, University of Gondar, Gondar, Ethiopia

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Published
2017-03-31
How to Cite
SURUR, Abdrrahman S. et al. Self-reported and actual involvement of community pharmacists in patient counseling: a cross-sectional and simulated patient study in Gondar, Ethiopia. Pharmacy Practice, [S.l.], v. 15, n. 1, p. 890, mar. 2017. ISSN 1886-3655. Available at: <https://www.pharmacypractice.org/journal/index.php/pp/article/view/890>. Date accessed: 25 nov. 2017.
Section
Original Research

Keywords

Patient Education as Topic; Community Pharmacy Services; Professional Practice; Pharmacies; Pharmacists; Patient Simulation; Surveys and Questionnaires; Ethiopia

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