The study aimed to determine the type of professional and non
professional work of community pharmacists in Surabaya Indonesia
and find the difference between time spent for performing both
works in actual (current) situation and ideal (expected) situation.
Methods: A cross sectional study was conducted
by combining purposive sampling for selecting the community pharmacists.
Afterwards, the data was analyzed using SPSS v16 to provide the
descriptive results and completed with Wilcoxon signed rank test
to find the difference between time spent in actual and ideal
situation. The sample size was 100 respondents of 300 pharmacists
who have been practicing in Surabaya. Results: From 100 participants just 30 participants
gave response to the questionnaire, 67% was female who 20-30 years
old at most (53%) with working experience as pharmacist less than
3 years (60%) and working 30 hours per week (60%) in pharmacy.
Significant difference between time spent in actual and ideal
situation was found. Discussion: The time spent for performing professional
and non professional work in ideal situation was significantly
higher than in actual situation except for preparing medicines
activity. This finding illustrated that the respondents did not
have adequate time to provide ideal services in their daily practice.
Therefore, they expected to improve their time and level of work
in more professional manner. Surprisingly, they were also willing
to provide more time and higher level of work in some non professional
work. Conclusions: The Indonesian community pharmacists
spent little time on both professional work and non-professional
work in their daily activities. This indicated that the pharmacists
did not focus on delivering quality professional work.