Objective:
The opinion about pharmacy services was studied using an instrument
which measured satisfaction with pharmacy services. The main focus
of the instrument was to assess patients’ opinion and expectation
of the present pharmacy services.
Method: The instrument contained 20 items, which were grouped
based on their similarity into eight dimensions, namely, General
satisfaction, Interpersonal Skill, Evaluation, Gathering non-medical
information, Trust, Helping Patients, Explanation, and Finance.
Chance random sampling was done and the participants were the
general public above the age of 18 years. The main outcome measure
was to study participants’ opinion regarding the current and desired
pharmacy services. Descriptive statistics are presented for the
satisfaction dimension score. The level of satisfaction with the
different dimensions was compared across the different demographic
characteristics.
Result: The study results revealed significant difference in the
General satisfaction and Interpersonal skill amongst the gender.
Significant difference was seen in the Helping patients, Evaluation
and Explanation skill among the various age groups. Education
background showed significant difference in evaluation, Gathering-non-medical
information, Helping patients and Explanation skills of the pharmacist.
There was an overall satisfaction dimension score of 56.83% in
the current practice and 68.83% in the desired practice.
Conclusion: Awareness about pharmacy service continuing education
programme for practicing pharmacist will heighten the pharmacy
profession in our country.
